Immediately open and inspect all shipments or missing parts. Failure to do so can significantly reduce your chances of getting your problem solved. In case of UPS shipments, notify the local UPS office immediately so they can schedule an inspection. If shipment you must keep all packing material and related items, so the inspector can accurately judge the cause of the problem. After you notify them, notify us. We will make every effort to send a duplicate shipment as soon as possible at no charge. We will settle with you when the claim is settled.